FAQs

WhAT IS THE OURHOUSE APP FOR?

OurHouse is a unique smartphone APP and website that we have developed, FOR people living in shared accommodation. OurHouse keeps track of the kitty money, who owes who what, reminds you whose turn it is to do the chores, has a shared on-line shopping list (that links straight into the kitty), manages regular bills, a shared calendar and is a fun place YOU can all share stuff


WHAT DO I NEED TO USE THE WEBSITE FOR - AND WHAT CAN I DO FROM THE APP?

To keep the app as simple to use as possible, you need to use the website to do a few things that you won't have to do very often. These include setting up your house in the first place, adding and removing housemates and setting up regular bills and chores. You can also enter useful house information and rules on the website. All of your day-to-day stuff can be done on the app, but you can also do everything on the website that you can do on the app


HOW DO I SET UP A NEW HOUSE?

Go to the home page of OurHouse and Fill in the 'Register now' detaIls. Then you can start inviting your housemates. If someone has already started setting up your house, you need to ask them to invite you to it.


HOW DO I ADD OTHER HOUSEMATES?

Once you've set up your house you can add new housemates


CAN USERS ADD THEMSELVES TO MY HOUSE?

No. Only existing housemates can invite a new housemate to join. We suggest one person takes charge of setting up the house and invites everyone else.


CAN I BE IN MORE THAN ONE HOUSE?

Only IF you use another email address. Your email address can only be used for one house. Remember that web browsers helpfully remember your login details will need to change if you want to use multiple emails for multiple houses


WHAT IF I'VE FORGOTTEN MY PASSWORD?

At the login screen you can click'Forgot Password' and you'll get an automated email from the system


How Does the Kitty Work?

YOu can add an item directly to the shared kitty or when you buy something from the shopping list or from the regular bills function. YOu can also choose to share the cost to some specific housemates, if you've just bought pizza for a few of you, for example. You can see at any time who owes who what. The Kitty will automatically reconcile at the end of the month and send an email telling you what you owe to who, or who owes you what. If you want, you can reconcile the kitty at any time - maybe you've spent a lot of money or its the end of term an you're moving out of your house. Remember, it's up to you to settle up when it tells you too!


WHAT IF I NEED MORE HELP?

YOu can email support@ourhouse.zone with questions (or ideas!) but please bear in mind we offer this as a free service so we can't spend too long on detailed support questions